Shipping & Returns Policy

Last Updated: December 10, 2024

Shipping Policy

CampusShelf offers flexible delivery options tailored to your location. Fees are calculated at checkout:

Campus Delivery (₦500):
- For students living within the University of Lagos (UNILAG) Main Campus.
- Includes Hostels (Moremi, Jaja, Mariere, etc.), Faculties, and Staff Quarters.
Environs Delivery (₦1,000):
- For students living in the immediate off-campus areas.
- Includes Akoka, Abule-Oja, Onike.
Lagos Delivery (₦4,500 - Base Fare):
- This covers standard delivery to Mainland locations.
- Important: For distant locations (Island, Ikorodu, Ajah, Badagry, etc.), this fee is subject to change based on third-party logistics rates (e.g., GIG/Red Star). If the actual delivery cost exceeds the base fare, we will contact you to pay the difference, OR you may arrange your own dispatch rider to pick up from our hub.
Bookstore Pickup (Free):
- You can choose to pick up your order personally at the Main Campus Bookstore for free.

Same-Day Delivery: Orders placed before 12:00 PM (Mon-Fri) are eligible for same-day delivery within UNILAG and Environs.
Next-Day Delivery: Orders placed after 12:00 PM will be delivered the next business day.
Weekend Delivery: Saturday deliveries are available for orders placed on Friday. We do not deliver on Sundays.

Dispatch: You will receive a WhatsApp/Email notification when your order is out for delivery.
Arrival: Our runner will call you when they arrive at your selected location (e.g., Hostel Gate or Faculty Entrance). Runners are not permitted to enter hostel rooms.
Collection: Please ensure you are available to pick up your package within 10 minutes of the runner's arrival.

If our runner arrives and you are unreachable by phone or unavailable to collect your order after 10 minutes:

At CampusShelf, we ensure all textbooks (New and Used) are verified before shipping. However, if something goes wrong, here is how we handle it.

You may return an item only under the following conditions:

Wrong Item: You received a book different from what you ordered (e.g., you ordered CHM 101 and got PHY 101).
Defective/Damaged: The book has major manufacturing defects (e.g., blank pages, torn cover) that were not stated in the description.
Counterfeit: If you believe a "New" book sold to you is a pirated copy.

We do not accept returns for:

"Change of Mind": If you dropped the course or decided you don't need the book anymore.
Used Books: Unless the condition is significantly worse than described (e.g., described as "Clean" but arrives with water damage).
Digital Access Codes: If the seal is broken or the code has been revealed.

You must report any issue with your order within 24 hours of delivery. Reports made after this window will not be accepted.

Take a clear photo of the item and the issue (e.g., the torn page).
Send the photo and your Order ID to our WhatsApp line or email info@campus-shelf.com.
Our team will review your claim. If approved, we will arrange a retrieval.

Method: Refunds are processed via transfer to the original payer's account.
Timeline: Refunds are processed within 3-5 business days after we receive and inspect the returned item.
Shipping Costs: If the return is due to our error (wrong item/defective), we will refund your delivery fee. If it is a user error, delivery fees are non-refundable.

If you have any questions about your delivery or a return, contact us:

Your satisfaction is our priority. We're committed to making your academic shopping experience smooth and hassle-free.