Privacy Policy

1. Introduction

Welcome to CampusShelf ("we," "our," or "us"). CampusShelf is a service provided by Love Technologies Limited, a company registered in Nigeria. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website campus-shelf.com, use our mobile application, or engage with our services (including textbook purchases and trade-ins).

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy and the Nigeria Data Protection Regulation (NDPR).

2. Information We Collect

We collect information that allows us to provide verified educational resources and delivery services to you.

A. Personal Information

When you register, place an order, or join our waiting list, we may collect:

• Identity Data: Name, Username.
• Contact Data: Email address, Phone number (WhatsApp line).
• Delivery Data: University name (e.g., UNILAG), Faculty/Department, Hostel address, or off-campus residence details.
• Financial Data: Bank account details (only if you are selling/trading in books to us for cash). Note: We do not store your debit card details. Payment transactions are handled by secured third-party processors (e.g., Paystack/Flutterwave).

B. Transaction Data

• Details of the textbooks you buy or sell.
• Trade-in history and valuation of used books.

C. Technical Data

• IP address, browser type, and device information when you access our platform.

3. How We Use Your Information

We use your data to:

1. Process Orders: To deliver textbooks to your specified location (Hostel, Faculty, etc.).
2. Manage Trade-Ins: To verify ownership and pay you for used books you sell to us.
3. Communication: To send order updates, delivery tracking info, and administrative notices via Email or WhatsApp.
4. Customer Support: To resolve complaints or inquiries.
5. Marketing (Optional): To send newsletters or student-exclusive discounts (only if you have opted in).

4. Sharing Your Information

We do not sell your personal data. We only share it with third parties essential to our operations:

• Logistics Partners & Runners: We share your Name, Phone Number, and Delivery Address with our student runners or dispatch partners to fulfill your delivery.
• Payment Processors: Financial transactions are processed by licensed gateways (e.g., Paystack) that adhere to PCI-DSS standards.
• Legal Compliance: We may disclose information if required by Nigerian law or law enforcement.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data. This includes encryption (SSL) on our website and strict access controls for our internal team. However, please remember that no method of transmission over the internet is 100% secure.

6. Your Rights (Under NDPR)

As a user in Nigeria, you have specific rights regarding your personal data:

• Right to Access: You can request copies of the personal data we hold about you.
• Right to Rectification: You can request that we correct any information you believe is inaccurate (e.g., changing your Hostel address).
• Right to Deletion: You can request that we delete your personal data ("Right to be Forgotten"), subject to our legal obligations to retain transaction records.
• Right to Withdraw Consent: You can unsubscribe from our marketing emails or WhatsApp broadcasts at any time.

7. Cookies

We use cookies to improve your experience on campus-shelf.com, such as keeping you logged in and remembering your cart items. You can choose to disable cookies through your browser settings, though some features of the site may not function properly.

8. Third-Party Links

Our platform may contain links to other websites. We are not responsible for the privacy practices or content of third-party sites.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

• Email: support@campus-shelf.com
• Phone/WhatsApp: [Insert Business Phone Number]
• Address: [Insert Registered Address or "Lagos, Nigeria"]